MARKET LEADERS IN LANDLORD AND TENANT COMMUNICATION

Partner Overview


Partnership is vital to delivering seamless service to customers, and we work with a range of technology and solution Partners in developing and delivering our products. We list Partners in one of three catagories, which we assign based on our relationship and how we work together.

Integration Partners

These are application or technology vendors where we have worked either directly linking our products, or as part of customer implementations.We will usually award an organisation Integration Partner status once we have a number of successfully implemented customer projects.

Microsoft

Microsoft Dynamics is a popular and growing Customer Relationship management solution in the Social Housing Sector. We can offer an integrated Communication Manager implementation allowing communications via a range of digital channels, with communication triggered by Dynamics workflows, or changes to Dynamics data records. Messages sent by Communication Manager can use any data field stored in Microsoft Dynamics records, and we can write-back to Microsoft Dynamics history records any incoming messages. Within our support and development team we maintain a good familiarity with the Dynamics database for extending our data synchronisation, and for implementing new communication triggers.

If you are planning a Microsoft Dynamics implementation, but need to ensure a full range of Digital Channels are available, including Social Media, then contact us to see how we can enhance your Microsoft Dynamics platform.

Northgate Housing

With a range of joint Northgate clients and good working relationship between the two organisations, Deeplake can enhance a Northgate Housing implementation with strong data integration, Diary-To-Text features (messaging from within Northgate Housing), easy and powerful search and selection of customers in the Northgate system, and a range of automated communications. Deeplake can also enhance Northgate's new Microsoft Dynamics-based CRM solutions, and sit across both Microsoft Dynamics and Northgate Housing to create a very powerful customer communication solution.

Northgate Housing is a large and traditional Housing Management Software platform, often used by Local Authorities and larger landlords. Deeplake Communications Manager brings your data instantly online and allows real-time communications with customers via Smartphone, Tenant Portal, SMS, Email, and Social Media.

MIS Housing

MIS Housing provides simple communication features such as an outbound SMS gateway for one off messages. Communication Manager enhances this by adding more powerful Social Media channels, Social Media management tools, plus a fully integrated Customer Smartphone App. Where broad communications are required (such as for surveys or broadcast announcements) the Communication Manager map and demographic selection tools provide powerful features and ease-of-use for tenant engagement teams.

Any data stored within MIS is accessible to be automatically merged into customer messages, and a full range of tenant self-service transactions is available.

Orchard IS

Orchard's original "Orchard Communicator" was provided by Deeplake's now-replaced Version 5 (2009) release, and we still support a large number of Orchard users. With the the release of Orchards' new Orchard Housing platform, Orchard re-launched Orchard Communicator as a simpler SMS gateway module copying some features of our old V5 platform. Customers changed V5 support and hosting agreements to contract directly.

Deeplake continue to support the V5 platform for Orchard users (until 2016), but most have migrated to the new V6 (2014) release to take advantage of the latest features incorporated, such as map views, enhanced selection, mobile payments, arrears trending, Social Media, Tenant Smartphone and many more enhancements.

Communication Manager uses Web Services to access data within Orchard Housing, and we offer and support a full set of integration features for current and new Orchard users.

Optitime/Kirona DRS

Deeplake Communication Manager and Opti-time were first implemented together in 2008, and we have a dedicated interface in our Data Channel for Opti-Time appointment reminders. Replacing the simple SMS alert feed (which ships as standard with Opti-Time) with a feed to Communication Manager allows a more sophisticated reminder pattern to be used, with time-outs, positive confirmations of tenant attendance, job complete by SMS for contractors, and automatic follow up surveys with full reporting.

Landlords can gain more benefit from an Opti-time implementation by linking with a full-featured communications platform like Deeplake, providing a single point of contact across all departments from ad-hoc messaging, through rents and ASB reporting to repair and servicing reminders. Tenants find it easy to engage with a single communications platform, rather than multiple SMS numbers and systems. A single platform also provides for consistent reporting, auditing, security, billing, message formatting and configuration.

Kypera

Deeplake share a small number of clients with Kypera. We work with Kypera on a customer by customer basis, and most standard integration features are supported. The two platform technologies are compatible and work well together. Communication Manager enhances Kypera by adding more powerful Social Media channels and Social Media management tools. Where broad communications are required (such as for surveys or broadcast announcements) the Communication Manager map and demographic selection tools provide powerful features and ease-of-use for tenant engagement teams.

Any data stored within the Kypera database is accessible to be automatically merged into customer messages, and a full range of tenant self-service transactions is available.

Commercial Partners

Commercial Partners are our premier partners and have a formal Partnersip Agreement with Deeplake, typically covering joint marketing and support arrangements, and the Partner will resell or introduce Deeplake products within an agreed framework. Commercial Partners may resell all or some of Deeplake's products, depending on their requirements and product portfolio.



Civica Housing


Civica are a leading provider of Housing Management Software with a range of well-established software products in the UK market.

Civica resell Deeplake Communication Manager, which shares data with Universal Housing and CTX. We have a number of joint customers now implementing Civica Cx, and over twenty joint customers using Communication Manager, integrated with Universal Housing, to share tenant data and Diary-to-Text modules.

Deeplake enhances Civica's Housing Software by: Making a wider range of Digital Channels available for tenant communication Providing powerful ad-hoc and mass communication features Allowing you to use and manage your Facebook and Social Media presence effectively

Civica users can automatically have messages sent based on Universal Housing rent and repair (and other) database transactions, send digital messages to tenants from within their Civica systems and have tenant messages written back to Civica tenant diary records.

With V6, tenants can be viewed and selected via map or any Universal Housing data field in Communication Manager, and a full set of self service transactions are available (Rent balance by SMS, view rent statement via Smartphone etc.)

Customers may order Communication Manager direct with Deeplake or via their Civica Account Manager with identical terms and pricing. If you are a Universal Housing, CTX or Cx customer, contact us directly or via your Civica account manager.


Omniledger


We work closely with Omniledger, our most technically skilled partner around Communication Manager. Omniledger deploy fully project managed Communication Manager implementations with configuration and training.

Omniledger and Deeplake work closely on data integration, support services, and future product planning. Orders for Deeplake products are placed with the relevant Omniledger Account Manager.

Omniledger users can automatically have messages sent based on rent and repair (and other) database transactions, send digital messages to tenants from within Pyramid and have tenant messages written back to diary records.

With V6, tenants can be viewed and selected via map or any data field, and a full set of self service transactions are available (Rent balance by SMS, view rent statement via Smartphone etc.)


Paloma


Paloma offer several software products for the Social Housing Sector. We work with Paloma, and integrate with Paloma software. Paloma and Deeplake operate a Partner Agreement on a referral basis if Paloma customers wish to implement Digital Channel Shift strategies.

Deeplake Communication Manager offers the most comprehensive communications toolkit for Paloma customers. Paloma users can automatically have messages sent based on rent and repair (and other) database transactions, send digital messages to tenants, and have tenant messages written back to diary records.

With V6, tenants can be viewed and selected via map or any data field, and a full set of self service transactions are available (Rent balance by SMS, view rent statement via Smartphone etc.).

For more information on how we can enhance your Paloma implementation, please contact Paloma directly or the sales team at Deeplake.


SDM Housing

Originally a Commercial Partner since 2010, SDM customers can use Deeplake's automated messaging platform with SDM Housing or a low-cost SMS module for simple requirements. SDM customers can also take advantage of our best-in-class Tenant Web Portal which offers more flexibility, ease-of-use and features than other available options. Deeplake maintains SDM integration allowing dynamic selection and self-service transactions via SMS and email, and also cost-free messaging via our Social Media and Smartphone Channels.

For broadcast messaging, self service and surveys, Communication Manager remains the most powerful option for SDM Housing users, with grown-up functionality used by large landlords (such as London & Quadrant). Our Tenant Portal module is particularly feature rich and flexible for SDM users, as used by customers such as Christian Action Housing.


Capita Software Services

Deeplakes' partnership with Capita started in 2009, initially as Capita Housings' exclusive partner for tenant communications around SMS, and now providing solutions to Capita Housing customers for Social Media communication with OpenHousing and Academy.

Capita Housing customers represent our largest user group and we can enhance Capita's Housing Software by making a wider range of Digital Channels available for tenant communication, providing powerful ad-hoc and mass communication features, and making Facebook and Social Media use easier to manage.

Deeplake integrates with Capita Housing products across all digital channels. Deeplake products can be ordered directly from your Capita Account Manager.


Technology Partners

Deeplake carefully selects Technology Partners who can add value to our products and to our customer solutions. Our selection criteria in choosing partners include (i) technical capability and product quality (ii) level of support (iii) longevity and market share. We like to choose partners who, like Deeplake, are well established, and committed to their marketplaces. Not all Deeplake technology components are represented on our Partner pages, but we highlight the core Partners we have invested in, and are are committed to working with.



Deeplake

We work to build strong relationships with our Technology Partners, to ensure we can delivery strong and repeatable solutions for our customers.

Apple

Our Smartphone Application is multi-platform and supported with native clients on both iOS and Android. Although Deeplake has a "responsive" web customer portal, native mobile applications are able to offer a richer feature set and more flexible user interface, which we feel justifies the additional investment in development.

Google

Our geographical (map based) selection tool uses Google Maps technology to display and allow selection of customer visually.

Instagram

Intagram is a popular

Facebook

Facebook is the leading Social Media Platform today. With ever-changing API's and interfaces, we continuously develop and redevelop our integration as part of our product updates and releases.

With Facebook we maintain a rules-based filtering/management module, and also use Facebook as a media channel for sending and receiving customer messages.

Twitter

Twitter is popular Social Media platform which is especially well suited for broadcast or announcment messaging, although individual message use is also possible and popular. We maintina Twitter as an available Digital Channel and with ever-changing API's and interfaces, we continuously develop and redevelop our integration as part of our product updates and releases.

Microsoft

We work with Microsoft as both an Integration Partner and a Technology Partner. Our SaaS services are based on Hyper-V, Server 2012, Microsoft SQL platforms, and our desktop applications are based on Microsoft ASP.NET.


Our SaaS services operate on a Dell SAN/Dell Server/Dell Layer-3 Switch Hyper-V cluster. Redundancy and replication features allow full hardware resiliency which is regularly tested as part of our Business Continuity procedures. Many customers choose our off-site SaaS or hosted implementation where the Disaster Recovery module is installed, so that in the event of loss of their key systems, they maintain advanced communication facilities to help manage their Business Continuity invocation.


Our core Android application development begins on Samsung devices, which we feel currently lead the market in mobile Android platforms for usability and value.

whatsapp

Acquired by facebook, WhatsApp is one of the leading messaging platforms and for many mobile users had replaced SMS as their preferred messaging application. WhatsApp brings addiitonal usability to users messaging experience with features such as Status, Profile Pictures, additional flexibility around images, read and delivery receipts. With ever-changing API's and interfaces, we continuously develop and redevelop our integration as part of our product updates and releases.


As part of our highly-available SaaS infrastructure, VEEAM helps us secure data and server images and is the market leader. Clearstream is a VEAAM SPLA licence partner.

DevExpress

DevExpress produce market leading software tools for Windows Application Developers, assisting us bring our products to market faster, and using industry standard tools to do so.

Help & Manual

Automation tools for help manuals and help documentation assist with quality and speed of production. Help & Manual is a leading platform for publishing re-usable software and user documentation across multiple platforms.

Clearstream Technology Group

Our Communication Manager SaaS service is hosted in Clearstream's Tier-3 Data Centre near Cardiff. A G-Cloud-6 IL3 facility, we are able to offer highly available hosted services from this facility to our customers.

Xamarin

Part of our native mobile application development toolset, Xamarin helps us develop apps faster and with quality control.

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