Latest news — articles for 2015

BPHA Chooses Communication Manager

BPHA Chooses Communication Manager

Deeplake is delighted to welcome bpha to the enormous community of Social Housing providers who have chosen Communication Manager for electronic tenant communication.

Supporting the government's agenda of improved services and increased efficiency, SMS and email communication is less costly, more efficient and allows more participative and inclusive communication than dated postal or even telephone communications.

Bpha will introduce a wide range of tenant communications using the advanced build in features of Communication Manager.

Bedfordshire Pilgrims Housing Association (now bpha) initially provided rented housing for the tenants who had transferred and others on waiting lists. 

Today bpha is a mature association that continues to grow and diversify its services for a wide range of customers, including key public sector workers and others looking for low cost home ownership. As a leading provider and developer of affordable housing, bpha now works across central, southern and eastern England, including Bedfordshire, Buckinghamshire, Cambridgeshire Northamptonshire, Oxfordshire and Gloucestershire.

Bpha currently manages nearly 13,000 homes and employs more than 300 staff. Since 1992, it has helped more than 5,000 families into home ownership and currently manages more than 1,000 shared ownership properties.

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South Derbyshire District Council Choose CMGR

South Derbyshire District Council Choose CMGR

 We are delighted to work with Orchard Housing to bring an integrated SMS and email tenant communications solution to the Tenants of SDDC. Deeplake CMGR integrates with Orchard Housing, ArcHouse and ArcHouse Plus to deliver cost efficient and convenient communication across a range of services.

Deeplake and Orchard have jointly invested time and effort as partners to deliver modern interactive communication, fully linked to core Housing Management data and systems. Deeplake are experts in communications technology, and Orchard are experts in managing the data vital to Social Landlords.

South Derbyshire is the sixth fastest-growing local authority area in England, with a population of approximately 91,000 (ONS mid 2007 estimate), meaning approximately 37,000 households who need somewhere to live. South Derbyshire's housing stock is currently mostly low-rise semi-detached and detached family homes. Approximately 9.5% of South Derbyshire's housing is rented accommodation provided by social landlords; either the council or housing associations.

SDDC tenant and resident participation encourages individuals to make a real contribution to the decisions that affect their homes and communities. Involvement in the service means that SDDC's customers, are able to provide a valuable source of feedback, which can lead to improved services.

SDDC know that involving tenants in the management of their homes and estates is vital to deliver better housing services and improve the quality of life for local communities.

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Welwyn Hatfield upgrade CMGR with Diary-to-Text

Deeplake's Diary-to-Text module extends the Housing Database integration features by allowing and message created within the Housing Database to be automatically sent via any of the Deeplake digital channels.

This quick and easy upgrade allows users to send messages through Communication Manager, without installing any desktop software or requiring training.

Any message created within the Housing Database is still logged, filtered and routed by CMGR's powerful message routing engine, retaining the advanced communication ability and messaging  integration of Deeplake Communication Manager.

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Rhondda Housing Chooses CMGR for Tenant Communication

Rhondda Housing Chooses CMGR for Tenant Communication

Rhondda Housing have selected Deeplake CMGR to improve communication with tenants and contractors in the areas of Rent Arrears, Repairs Scheduling, and other areas.

Rhondda Housing Association has been providing housing in the area for 30 years now and have invested over £60 million in housing in the Rhondda Cynon Taf area during that time - continuing to invest nearly £3 million a year.

30 years ago Rhondda was based in a small converted house inTylorstown - it now has a purpose built office in Compton Road, Tonypandy to be be accessible to tenants who occupy over 1400 properties throughout the Rhondda and Taff Ely areas.

Rhondda Housing Association is a community based, tenant focused Association that only works in Rhondda Cynon Taf. A large proportion of staff are local people and Rhondda have a policy to use local contractors wherever possible with a vested interest in the success of the local area and in the communities.

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Deeplake Welcomes Yorkshire Coast Homes

Deeplake Welcomes Yorkshire Coast Homes

Yorkshire Coast Homes has selected Deeplake Communication Manager to streamline and develop tenant communication for Repairs and Rents information using SMS to tenants' mobile phones.

Communication Manager links to the housing management database, allowing powerful two-way messages to be configured and sent, reminding tenants of arrears, and of upcoming events such as repairs appointments.

Yorkshire Coast Homes is a not-for-profit housing association providing 4,300 high quality homes for rent to people in Scarborough, Whitby, Filey and surrounding areas. 

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LHA ASRA Chooses Communication Manager

LHA ASRA Chooses Communication Manager

Deeplake are delighted that following a pilot implementation LHA ASRA have chosen our market leading platform Communication Manager to assist in communication with tenants.
SMS text is introduced across a variety of departments including Rent Arrears, Repairs, Surveying and general tenant communication.

Communication Manager is integrated with the Northgate Housing Management Systems automatically updating tenant data and adds to our strong experience with Northgate users and systems.

LHA ASRA is a ‘not for profit’ organisation with over 30 years’ experience in providing affordable housing and building sustainable communities. LHA build and manage good quality accommodation to rent, buy, or part-rent/part-buy through shared ownership with homes that meet the very varied needs of single people, couples and families of all ages across the east midlands. 

Properties include well-maintained ‘general needs’ housing, accommodation for students, health professionals and other key workers, retirement flats and bungalows, and supported housing for people with specific care or support needs, enabling themto live independently. 

LHA ASRA also helps regenerate communities, creating places that people are proud of,and choose to live and invest in.

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Arhag Adopts Communication Manager

Arhag Adopts Communication Manager

We are delighted that Arhag have chosen Deeplake Communication Manager as their preferred tenant communication platform.

Deeplake will provide interactive two-way communications via SMS, Email and Social Media for a wide range of tenant services, further enhancing tenant services and reducing operational costs.

ARHAG was founded in 1979 to respond to an urgent need for housing and support amongst Britain’s fast growing refugee and migrant communities. From the outset, refugees and migrants themselves have been active in shaping and developing the organisation. By 1981 ARHAG was housing its first tenants in short-life properties before referring them on to permanent homes with local authorities and other housing associations. - See more at:
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Orchard adopt Communications Manager

Orchard adopt Communications Manager

Orchard adopt Communications Manager as the SMS solution of choice for ArcHouse?. At the recent Orchard User Group we were pleased to present the new partnership with Orchard. Deeplake CMGR and ArcHouse and ArcHouse Plus will be integrated further and CMGR will be marketed to Orchard users by Orchard.

Under the agreement, integration between Orchard and Deeplake's software will continue to be enhanced and endorsed by both parties, and it is intended that a programme of joint future development will provide increasing value to our joint customers.

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Paragon Chooses Communication Manager

Paragon Chooses Communication Manager

In partnership with Capita Software Services, Deeplake is delighted that Paragon Community Housing have chosen Communication Manager (CMGR) to improve efficiency and customer service using automated two-way SMS communication.

CMGR brings benefits for Social Housing providers in a wide range of areas including Rent Management, Estate Management and Repairs and Maintenance, Lone Working, Tenant Participation and many others.

Paragon Community Housing Group, officially launched on 2nd April 2007, is a non-profit making organisation dedicated to providing a variety of housing solutions that people can afford. The creation of Paragon formalises the highly successful development partnership that has operated between Elmbridge Housing Trust and Richmond upon Thames Churches Housing Trust since 2005.  The Group now owns and manages almost 8,400 homes including general needs, housing for older people, supported housing, registered care homes, key worker, and 800 shared ownership units. It has property in the London Boroughs of Richmond upon Thames, Hounslow, Lambeth and Wandsworth; in Surrey in Elmbridge, Kingston upon Thames, Mole Valley and Woking and in Middlesex in Spelthorne.

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North Wales Housing select CMGR

North Wales Housing select CMGR

Deeplake are delighted to work in partnership with Capita Open Housing to bring an integrated SMS solution to North Wales Housing to facilitate improved tenant communication in Rent Collection, Repairs Management, Surveys and a range of internal communications needs.

North Wales Housing was formed in 1974, and is a modern, dynamic organisation dedicated to improving the lives of people in need across North Wales. NWH are committed to providing homes people love to live in, and to supporting communities people love to be part of.

NWH provide homes and services to around 2,220 households, and employ over 130 dedicated people across the organisation, with an annual turnover of around £9 million and governance provided through a voluntary Board of Management, at least 25% of whom are tenants.

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Christian Action

Christian Action Chooses Deeplake with V6

Deeplake is delighted that Christian Action have upgraded to our new V6 release, taking advantage of new Social Media features and digital channels.

Marlon Shaw is head of ICT at Christian Action, a Housing Association founded in 1966 as a local, church-based, response to the need for affordable housing for rent. Today it owns or manages over 1550 properties in four North London boroughs - Enfield, Barnet, Haringey and Waltham Forest.

Marlon recently upgraded to Deeplake’s CMGR v6.0 “We are really pleased with version 6 and the Tenant Portal. The support provided when we have had any technical glitches or issues with the Portal has been brilliant.”

Marlon was astonished with the turnaround from the initial Deeplake presentation of v6.0 and the tenants’ portal to implementation and roll-out. The speed, support and low cost was particularly impressive, along with a really user-friendly platform that was received internally with great enthusiasm.

“I’ve been in IT for over 40 years and I’ve never had such a positive experience – excellent, really excellent”

Marlon thought the support he received from the team was ‘amazing’, with issues being resolved, in some cases, within hours. He felt this helped him keep the momentum behind the initial enthusiasm for v6.0 and enabled an efficient and effective promotion to customers.

Christian Action has been promoting the tenants’ portal via newsletter and email to date and have started a staff incentive scheme to increase sign ups. Marlon believes being able to make payments online 24/7 is a real benefit for their customers. They have seen huge benefit in being able to confirm appointments via text and are planning to roll this out for repairs. Marlon is also determined to take on the arrears module to help identify payment trends for early intervention.

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Omniledger Choose CMGR

Omniledger Choose CMGR

Deeplake are delighted to announce a new partnership with Leading Housing Management Software Provider, Omniledger.

Omniledger work with over 100 Housing Associations across the UK and are collaborating in a reseller partnership with Deeplake to provide leading-edge SMS and email communications to their range of Housing Software Solutions.

Mark Fulton Partner Account Manager at Deeplake said "We are delighted to be working with Omniledger to bring the efficiancy savings of CMGR to a wider audience in the Social Housing Sector".

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ReACT and Deeplake Partner for SMS Communication

ReACT and Deeplake Partner for SMS Communication

Electronic Business Systems, the authors of the Anti social behaviour monitoring & reporting software ReACT and DeeplakeLtd, the provider of SMS solutions for Social Housing, today announce a new partnership to bring advanced SMS and email communication to users of ReACT Software.

Working together to bring the benefits of both software solutions to their customers, it will be possible for staff and tenants to report and monitor Anti-Social Behaviour cases using the latest mobile technology, bringing new levels of convenience and efficiency to users of the ReACT Anti-Social Behaviour solution.

Under the partnership Deeplake will add new features to its electronic communications platform CMGR to support and enhance ReACTs' software features, and the partners will collaborate moving forward to bring new and innovative features for Social Housing customers.

Deeplake and Electronic Business Systems are established leaders in the Social Housing Sector, and will work together to provide the most efficient, innovative and convenient solution for ASBO reporting in Social Housing.

Matthew Phillips of Newlon Housing, a user of both CMGRand ReACT stated, "We are delighted to see our key software partners being proactive in developing new and improved solutions for the Social Housing Sector, and we see this partnership adding real value to both ReACT and CMGR customers."

Paul Webb of Deeplake Ltd commented, "This further endorsement that Deeplake Communication Manager is the chosen SMS product for the Social Hosuing sector. We are delighted to be chosen and partnered with another leading Social Housing Solution Provider further reinforcing our commitment to the sector".

For further information contact Jason Tullah at Electronic Business Systems or

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