Audit Commission finds Deeplake SMS Texting Proves Successful at Newlon Housing Trust
The Audit Commission found... "Tenants use a variety of ways to access the services, including the use of SMS texting which has proved successful." and "Newlon Housing Trust uses SMS text messaging to contact tenants about a number of issues including progress on communal repairs such as lift repairs.
Implementation by Deeplake's consulting team and Matthew Phillips, Newlon's Customer Service Manager, has improved tenant communication in a range of areas and demonstrated further innovative uses for Deeplakes' flexible SMS platform.
Duncan Lee -
Assistant Director Customer Services, Newlon Housing