Latest news — articles for April 2015

Ochil View Housing selects CMGR with SDM

Ochilview Housing has selected Deeplake Communication Manager (CMGR) to enable SMS and email communication with tenants across a range of areas.

Deeplake partner with SDM Housing, one of the most popular Housing Management systems, to provide an integrated solution that allows easy SMS communication direct from within the SDM system, and also for all communicaiton from tenants to be stored within the customer records in SDM. A growing number of SDM users have adopted CMGR, the leading SMS solution for Social Housing.

Ochil View Association was established in 1989 to provide the necessary rented and low cost homeownership housing previously provided by Clackmannanshire Council.Its area of operation covered that defined by the local authority boundary of Clackmannanshire Council although this subsequently changed in 1997 with the acquisition of properties in Fife.

Over the years, the Association has grown from a small voluntary organisation into one of the best performing housing associations in Scotland.

The Association:
  • owns over 1200 units
  • has an annual revenue turnover in excess of £3m
  • annually invests around £3.5m into the local construction industry
  • has acquired property and assets in West Fife worth almost £4.5m following a successful transfer of engagements in 1997
  • has invested over £7m in its former Scottish Homes properties in Tullibody acquired in 1998.
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Pioneering Digital Communications Service Recognised by NFTMO

Using Deeplake Communications Manager V5.4 in partnership with SDM Housing, Friday Hill TMO has gained national recognition for its pioneering use of text messaging to keep in touch with resident, winning the award for Most Effective Use of Social Media from the National Federation of TMOs.

Over 600 residents have so far signed up for the organisation’s text messaging service which enables Friday Hill to communicate information about a range of subjects including local events, repairs appointments, board meetings and changes to welfare reform.

It has been particularly effective in helping to collect tenants views on the repairs service, says Friday Hill’s Director, Jeremy Carson: “Since we acquired the SDM text messaging service in February 2012, we have seen an increase in the response rate for the repairs satisfaction survey from 26% to just under 40%, whilst substantially reducing the cost of collecting this data” he said. “We previously spent an estimated £4,000 a year on mailing out repairs satisfaction questionnaires but the texting service has reduced this down to just over £100 a year. For a small organisation like ours, that’s a very significant saving.”

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