Latest news — articles for November 2015

Welwyn Hatfield upgrade CMGR with Diary-to-Text

Deeplake's Diary-to-Text module extends the Housing Database integration features by allowing and message created within the Housing Database to be automatically sent via any of the Deeplake digital channels.

This quick and easy upgrade allows users to send messages through Communication Manager, without installing any desktop software or requiring training.

Any message created within the Housing Database is still logged, filtered and routed by CMGR's powerful message routing engine, retaining the advanced communication ability and messaging  integration of Deeplake Communication Manager.

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Rhondda Housing Chooses CMGR for Tenant Communication

Rhondda Housing Chooses CMGR for Tenant Communication

Rhondda Housing have selected Deeplake CMGR to improve communication with tenants and contractors in the areas of Rent Arrears, Repairs Scheduling, and other areas.

Rhondda Housing Association has been providing housing in the area for 30 years now and have invested over £60 million in housing in the Rhondda Cynon Taf area during that time - continuing to invest nearly £3 million a year.

30 years ago Rhondda was based in a small converted house inTylorstown - it now has a purpose built office in Compton Road, Tonypandy to be be accessible to tenants who occupy over 1400 properties throughout the Rhondda and Taff Ely areas.

Rhondda Housing Association is a community based, tenant focused Association that only works in Rhondda Cynon Taf. A large proportion of staff are local people and Rhondda have a policy to use local contractors wherever possible with a vested interest in the success of the local area and in the communities.

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Deeplake Welcomes Yorkshire Coast Homes

Deeplake Welcomes Yorkshire Coast Homes

Yorkshire Coast Homes has selected Deeplake Communication Manager to streamline and develop tenant communication for Repairs and Rents information using SMS to tenants' mobile phones.

Communication Manager links to the housing management database, allowing powerful two-way messages to be configured and sent, reminding tenants of arrears, and of upcoming events such as repairs appointments.

Yorkshire Coast Homes is a not-for-profit housing association providing 4,300 high quality homes for rent to people in Scarborough, Whitby, Filey and surrounding areas. 

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LHA ASRA Chooses Communication Manager

LHA ASRA Chooses Communication Manager

Deeplake are delighted that following a pilot implementation LHA ASRA have chosen our market leading platform Communication Manager to assist in communication with tenants.
SMS text is introduced across a variety of departments including Rent Arrears, Repairs, Surveying and general tenant communication.

Communication Manager is integrated with the Northgate Housing Management Systems automatically updating tenant data and adds to our strong experience with Northgate users and systems.

LHA ASRA is a ‘not for profit’ organisation with over 30 years’ experience in providing affordable housing and building sustainable communities. LHA build and manage good quality accommodation to rent, buy, or part-rent/part-buy through shared ownership with homes that meet the very varied needs of single people, couples and families of all ages across the east midlands. 

Properties include well-maintained ‘general needs’ housing, accommodation for students, health professionals and other key workers, retirement flats and bungalows, and supported housing for people with specific care or support needs, enabling themto live independently. 

LHA ASRA also helps regenerate communities, creating places that people are proud of,and choose to live and invest in.

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Arhag Adopts Communication Manager

Arhag Adopts Communication Manager

We are delighted that Arhag have chosen Deeplake Communication Manager as their preferred tenant communication platform.

Deeplake will provide interactive two-way communications via SMS, Email and Social Media for a wide range of tenant services, further enhancing tenant services and reducing operational costs.

ARHAG was founded in 1979 to respond to an urgent need for housing and support amongst Britain’s fast growing refugee and migrant communities. From the outset, refugees and migrants themselves have been active in shaping and developing the organisation. By 1981 ARHAG was housing its first tenants in short-life properties before referring them on to permanent homes with local authorities and other housing associations. - See more at:
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