Latest news — articles for October 2015

Orchard adopt Communications Manager

Orchard adopt Communications Manager

Orchard adopt Communications Manager as the SMS solution of choice for ArcHouse?. At the recent Orchard User Group we were pleased to present the new partnership with Orchard. Deeplake CMGR and ArcHouse and ArcHouse Plus will be integrated further and CMGR will be marketed to Orchard users by Orchard.

Under the agreement, integration between Orchard and Deeplake's software will continue to be enhanced and endorsed by both parties, and it is intended that a programme of joint future development will provide increasing value to our joint customers.

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Paragon Chooses Communication Manager

Paragon Chooses Communication Manager

In partnership with Capita Software Services, Deeplake is delighted that Paragon Community Housing have chosen Communication Manager (CMGR) to improve efficiency and customer service using automated two-way SMS communication.

CMGR brings benefits for Social Housing providers in a wide range of areas including Rent Management, Estate Management and Repairs and Maintenance, Lone Working, Tenant Participation and many others.

Paragon Community Housing Group, officially launched on 2nd April 2007, is a non-profit making organisation dedicated to providing a variety of housing solutions that people can afford. The creation of Paragon formalises the highly successful development partnership that has operated between Elmbridge Housing Trust and Richmond upon Thames Churches Housing Trust since 2005.  The Group now owns and manages almost 8,400 homes including general needs, housing for older people, supported housing, registered care homes, key worker, and 800 shared ownership units. It has property in the London Boroughs of Richmond upon Thames, Hounslow, Lambeth and Wandsworth; in Surrey in Elmbridge, Kingston upon Thames, Mole Valley and Woking and in Middlesex in Spelthorne.

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North Wales Housing select CMGR

North Wales Housing select CMGR

Deeplake are delighted to work in partnership with Capita Open Housing to bring an integrated SMS solution to North Wales Housing to facilitate improved tenant communication in Rent Collection, Repairs Management, Surveys and a range of internal communications needs.

North Wales Housing was formed in 1974, and is a modern, dynamic organisation dedicated to improving the lives of people in need across North Wales. NWH are committed to providing homes people love to live in, and to supporting communities people love to be part of.

NWH provide homes and services to around 2,220 households, and employ over 130 dedicated people across the organisation, with an annual turnover of around £9 million and governance provided through a voluntary Board of Management, at least 25% of whom are tenants.

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Christian Action

Christian Action Chooses Deeplake with V6

Deeplake is delighted that Christian Action have upgraded to our new V6 release, taking advantage of new Social Media features and digital channels.

Marlon Shaw is head of ICT at Christian Action, a Housing Association founded in 1966 as a local, church-based, response to the need for affordable housing for rent. Today it owns or manages over 1550 properties in four North London boroughs - Enfield, Barnet, Haringey and Waltham Forest.

Marlon recently upgraded to Deeplake’s CMGR v6.0 “We are really pleased with version 6 and the Tenant Portal. The support provided when we have had any technical glitches or issues with the Portal has been brilliant.”

Marlon was astonished with the turnaround from the initial Deeplake presentation of v6.0 and the tenants’ portal to implementation and roll-out. The speed, support and low cost was particularly impressive, along with a really user-friendly platform that was received internally with great enthusiasm.

“I’ve been in IT for over 40 years and I’ve never had such a positive experience – excellent, really excellent”

Marlon thought the support he received from the team was ‘amazing’, with issues being resolved, in some cases, within hours. He felt this helped him keep the momentum behind the initial enthusiasm for v6.0 and enabled an efficient and effective promotion to customers.

Christian Action has been promoting the tenants’ portal via newsletter and email to date and have started a staff incentive scheme to increase sign ups. Marlon believes being able to make payments online 24/7 is a real benefit for their customers. They have seen huge benefit in being able to confirm appointments via text and are planning to roll this out for repairs. Marlon is also determined to take on the arrears module to help identify payment trends for early intervention.

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Omniledger Choose CMGR

Omniledger Choose CMGR

Deeplake are delighted to announce a new partnership with Leading Housing Management Software Provider, Omniledger.

Omniledger work with over 100 Housing Associations across the UK and are collaborating in a reseller partnership with Deeplake to provide leading-edge SMS and email communications to their range of Housing Software Solutions.

Mark Fulton Partner Account Manager at Deeplake said "We are delighted to be working with Omniledger to bring the efficiancy savings of CMGR to a wider audience in the Social Housing Sector".

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ReACT and Deeplake Partner for SMS Communication

ReACT and Deeplake Partner for SMS Communication

Electronic Business Systems, the authors of the Anti social behaviour monitoring & reporting software ReACT and DeeplakeLtd, the provider of SMS solutions for Social Housing, today announce a new partnership to bring advanced SMS and email communication to users of ReACT Software.

Working together to bring the benefits of both software solutions to their customers, it will be possible for staff and tenants to report and monitor Anti-Social Behaviour cases using the latest mobile technology, bringing new levels of convenience and efficiency to users of the ReACT Anti-Social Behaviour solution.

Under the partnership Deeplake will add new features to its electronic communications platform CMGR to support and enhance ReACTs' software features, and the partners will collaborate moving forward to bring new and innovative features for Social Housing customers.

Deeplake and Electronic Business Systems are established leaders in the Social Housing Sector, and will work together to provide the most efficient, innovative and convenient solution for ASBO reporting in Social Housing.

Matthew Phillips of Newlon Housing, a user of both CMGRand ReACT stated, "We are delighted to see our key software partners being proactive in developing new and improved solutions for the Social Housing Sector, and we see this partnership adding real value to both ReACT and CMGR customers."

Paul Webb of Deeplake Ltd commented, "This further endorsement that Deeplake Communication Manager is the chosen SMS product for the Social Hosuing sector. We are delighted to be chosen and partnered with another leading Social Housing Solution Provider further reinforcing our commitment to the sector".

For further information contact Jason Tullah at Electronic Business Systems or

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Deeplake to integrate CMGR with Microsoft CRM

Deeplake to integrate CMGR with Microsoft CRM

Deeplake has added the popular Microsoft Dynamics CRM system to the list of applications to integrate with Communication Manager (CMGR).

Micrsoft CRM is increasingly an application of interest in the Housing Sector and this continues our strategy of allowing customers to communicate better with customers with full access to the data in line of business applications.

Expect further announcement in this area and we are interested to speak with any Microsoft CRM users considering functionality in this area.

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Sedgefield Borough Homes choose Deeplake CMGR

Sedgefield Borough Homes choose Deeplake CMGR

Sedgefield Borough Homes has chosen Deeplake CMGR to further improve communication with tenants, suppliers and team members.

Working in partnership with Orchard Housing, CMGR will enable 2-way communication using one of the most popular and widely used communications methods today - SMS text.

Simple to use and integrated with Orchard Housing, CMGR delivers a rapid return on investment and improves customer service and tenant involvement.

SBH was established on 30 March 2009 following a stock transfer from Sedgefield Borough Council. SBH is a Housing Association, a charitable industrial provident society and a registered provider with the Tenant Services Authority. SBH currently own in excess of 8,500 properties, 2,700 garages, and 60 commercial properties as well as areas of land, making SBH the single largest registered provider of social housing in the Durham area.
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Vectis Housing Association and Omniledger

Vectis Housing Association and Omniledger

We are delighted to welcome Isle of Wight based Vectis Housing Association to the Deeplake community, working closely with one of our leading partners Omniledger.

Deeplake's CMGR will be deployed, fully-integrated with Omniledger, to streamline communication with tenants and further improve efficiency and customer service. The use of posted paper as a means of communication is increasingly dated, environmentally unfriendly, time-consuming and costly. SMS communication is simple, widely adopted and very low cost.

Vectis was formed, as a non-charitable Housing Association, in 1974, by the Isle of Wight Chamber of Commerce, to provide affordable rented housing for local key workers.The first new homes were built in 1980, and by 1990 there were approximately 90 distributed around the island. The tenancies for virtually all of these were either nominations from, or selected via, the Council's housing list, the key worker concept having been overtaken by the greater housing need of the wider Island community.

In 1990 Vectis became managing Agent to East Cowes housing Association ECHA, which had been founded in 1948 by Saunders Roe latterly British Hovercraft Corporation and GKN Westland to house it's workers in that town. 

Both Associations continued to add to their housing portfolios until the two were merged, by agreement, in 2001. Vectis is proud of it's good working relationship with it's tenants and is able to point to high levels of overall service satisfaction. This is considered fundamental to a successful future. It has embraced the principles of, "continuous improvement" examples of which are described in successive Chairman's Reports. 

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Rockingham Forest Housing Association choose CMGR with Omniledger

Rockingham Forest Housing Association choose CMGR with Omniledger

Deeplake are delighted to work with Partner Omniledger to provide state-of-the-art SMS solution for Rockingham Forest Housing Association in the Northampton Areas.

Deeplake work across the UK providing SMS, Email and Social Networking communication tools for Landlords to communicate with tenants.

RFHA owns and manages stock in 7 local authority districts; East Northamptonshire, Wellingborough, Kettering, Daventry, Desborough, Northampton and Corby, including shared ownership properties and market rented properties.

RFHA's mission statement is providing Quality Homes, Excellent Service, Community Values and Exceeding Expectations and achieves this by managing and maintaining its homes to the highest standards, facilitating and encouraging resident involvement, monitoring its performance to maintain and improve standards and providing equality of opportunity in all its activities.

RFHA is governed by a Board of 12 members who bring to the organisation a range of skills and expertise and who are supported by a team of 21 staff.

Read More - Rockingham Forest Housing Association choose CMGR with Omniledger…

Friday Hill Wins Award for Use of Social Media

Friday Hill Wins Award for Use of Social Media

Friday Hill has achieved national recognition for its pioneering use of Deeplake CMGR text messaging integrated with SDM Housing to keep in touch with their residents.

Friday Hill Tenant Management Organisation (TMO), which manages around 1,000 homes in Chingford and Highams Park on behalf of the London Borough of Waltham Forest, won the award for Most Effective use of Social Media from the National Federation of TMOs.

Over 600 residents have so far signed up for the organisation’s text messaging service which enables Friday Hill to communicate information about a range of subjects including local events, repairs appointments, board meetings and changes to welfare reform.

It has been particularly effective in helping to collect tenants views on the repairs service, says Friday Hill’s Director, Jeremy Carson: "Since we acquired the SDM text messaging service in February 2012, we have seen an increase in the response rate for the repairs satisfaction survey from 26% to just under 40%, whilst substantially reducing the cost of collecting this data.” he said. "We previously spent an estimated £4,000 a year on mailing out repairs satisfaction questionnaires but the texting service has reduced this down to just over £100 a year. For a small organisation like ours, that’s a very significant saving.”

"Quite a high proportion of our residents are elderly so it’s really helpful to be able to communicate with so many of them in this way, especially in an emergency” he said. "For example, last winter, part of the area we look after suffered a major power cut, but we were able to use the text messaging service to advise residents of the problem and keep them informed of the repairs that were being carried out.

Neil Fulton Account Manager at Deeplake commented "We're delighted for Friday Hill to win this award. Our Social Media technologies provide genuine efficiency and customer benefits to Tenant Management Organisations across the UK, extending and updating the capabilities of any Housing Management System and Friday Hill are outstanding proof of this."

The Deeplake Communications Manager platform integrates with all leading Housing Management Systems including SDM Housing, Omniledger Pyramid, Capita Archouse and OpenHousing, Orchard Housing, Civica Universal Housing and CTX, Northgate, Aareon, MIS, Paloma, ReACT and Microsoft Dynamics.
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