Latest news — articles in the category "Capita"

Two Castles adopts SMS with Deeplake and Capita

Two Castles adopts SMS with Deeplake and Capita

We are delighted that Two Castles Housing Association has adopted the Deeplake SMS solution Communications Manager, allowing two-way SMS communication with tenants.

Integrated with Capita's Housing Management solutions, Communications Manager allows tenants to provide feedback by SMS, as well as receive instantaneous communication of rent and repairs information.

Operating in the Border Counties between Scotland and England and with over 3,400 properties, we have offices in Carlisle, Kendal, Whitehaven and Newcastle, and are committed to supporting the regeneration and sustainability of our villages, towns and cities.
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Apex Housing Selects Deeplake and Capita

Apex Housing Selects Deeplake and Capita

Apex Housing, a leading provider of Social Housing in Northern Ireland, and customer of Capita Housing, has this month selected Deeplake Communications Manager to further extend it's technology portfolio from Capita Housing.

Deeplake's SMS technology is seamlessly integrated with Capita's Housing Management Systems and provides an excellent solution to improving tenant communication that is robust and seamless.

With a combined workforce of over 500 employees, the Apex Group provides voluntary housing and support local communities within Northern Ireland and the Irish Republic. Through the sharing of resources, a professional housing service now operates in both jurisdictions. Professionalism is transferable within the group to support housing provision wherever it is needed irrespective of borders.

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Rykneld working with Deeplake and Capita

Rykneld working with Deeplake and Capita

Rykneld Homes have chosen Deeplake Communication Manager to enable tenant communication in a range of areas across the organisation including the Rents team, Repairs department and estate management.

Communication Manager will allow two-way tenant communication for trannsactions such as unattended rent balance enquiries, repairs reminders and attendance confirmations, and follow-up customer service questions.

Communications Manager message workflow, graphical reporting and automated integration allows many tenant interactions to be automated, dramatically reducing costs whilst improving customer service and tenant participation in decision making and information sharing.

Rykneld Homes is an Arms Length Management Organisation (ALMO) responsible for the management, maintenance and improvement of over 8,100 properties and the neighbourhoods in which they are located on behalf of North East Derbyshire District Council.
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Capita adopt Communications Manager as the SMS solution of choice for Academy users

Capita adopt Communications Manager as the SMS solution of choice for Academy users

Deeplake have agreed a long term partnership with Capita Software Services under which Capita will market Deeplake’s Communications Manager software as a preferred software solution for Capita’s Social Housing and Local Authority customers. 

Under the agreement, integration between Capita and Deeplake's software will continue to be enhanced and endorsed by both parties, and it is intended that a programme of joint future development will provide increasing value to our joint customers. 

Roger Birkinshaw of Capita said “We are delighted to work with Deeplake bringing tenant SMS Text Communication to our users. This partnership brings together our market leading Housing Management Software, with the market leader in SMS text communication, as an integrated solution." 

"We believe Deeplake provides the most effective, best-of-breed SMS system for theSocial Housing sector, and we have chosen it as the communication platform for Capita Housing Software.” Roger Birkinshaw, Housing Director, Capita Software Services

In March 2009, Communications Manager was supplied to Capita Software Service's customers via their Capita account manager.

For further information contact Stewart Davison of Capita ( or Paul Webb of Deeplake (”

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Family Housing (Wales) chooses Deeplake and Capita

Family Housing (Wales) chooses Deeplake and Capita

Family Housing joins the many Capita customers to add SMS tenant communication to their Capita Housing Management software. Providing a seamless extension of the Capita Housing software and allowing two-way automated SMS communications, plus the ability for tenants to provide feedback via their mobile phones.

Deeplake CMGR is the integrated and approved solution for all Capita Housing Software and we are delighted to work with Family Housing on this exciting project.

Family Housing Association (FHA) was established in 1975 as a non profit-making organisation. It provides high quality, affordable homes and services and now manages over 2,000 properties throughout the Swansea, Carmarthenshire and Neath Port Talbot areas providing homes to meet the differing housing needs of a wide variety of people.

Family Housing Association (Wales) Ltd has charitable status and is affiliated to the National Federation of Housing Associations and Community Housing Cymru.

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