Deeplake Digital

Access and analyse Tenant Data more Easily using Data Channel.

Two Way Automated SMS and Email is Auditable, Integrated, Easy to Use

Deeplake Digital

Your personalised Customer Smartphone App with Powerful Self Service features.

Collect payments by mobile instantly and cheaply & Avoid Direct Debit Charges

Deeplake Digital

The Leading Digital Channel Shift Solution for Social Landlords and Public Authorities

Deeplake Digital

Instant Web Customer Portal for PC's Mobiles and Tablets.

Communicate using Social Media & Protect your Online Presence

Who We Help?

Over 120 Social Landlords, Local Authorities and Charities work with Deeplake in the Public sector to their improve customer comunication, especially the move to Digital Channels.

Market Leaders

We are the most used automated SMS platform in social housing, with over 1% of the UK population regularly messaged by our systems, and millions of SMS messages sent and received by tenants.


Social media and digital communications have transformed the way we interact. Deeplake's new Social Media module allows customers to analyse customer satisfaction & enhance engagement.

Latest News

Pinnacle PSG


Deeplake Digital are delighted to be working with Pinnacle PSG to provide a Customer Portal...

Latest News

Rochdale Boroughwide Housing


Deeplake Digital are pleased to be working with Rochdale Boroughwide Housing...

Latest News

Grand Union Housing Group


Grand Union Housing Group and Rockingham Forest merge and implement Deeplake Digital.

SMS Repairs & Maintenance

SMS text can be sent automatically via your current Housing Application and in the tenants preferred language. Offer simple appointment reminders, maintenance notifications, contractor performance and more.

Repair & Maintenance benefits include:

Repairs reporting Appointment Reminders (automatic via your Housing Application)
Periodic or flexible satisfaction surveys
KPI alerts of repair problems
Health and Safety notifications & Enquiries
Automatic escalation to contractors of unsatisfactory feedback

Deeplake Solutions

Our automated 2 way communication methods allow our customers to take a step back, supplying tenants with 247 support.

Our easy to use mobile payment moduel allows payments to be collected by social media, email, sms and our mobile app.

Digital Channel Shift is our business

Deeplake are the market leaders enabling Social Landlords and Local Authorities to engage customers using Digital Channels with a single, proven, Integrated Platform.

We support over 130 Social Landlords in the UK with tenant communication solutions offering a range of digital platforms including Tenant Portal, Smartphone Apps, SMS, Email and Social Media.

We have the most comprehensive and easy to use digital communication solution, which already integrates with your current Housing Management System for simple deployment.

Developed with Landlords and provides a tested start-point. Data integration has also been pre-developed with every main Housing Management Application to allow seamless messaging.

Our pre-configured Housing Modules allow Landlords to deploy very quickly by providing prepared messages, automated workflows, data interfaces and reports pre-built for each department.

Deeplake Digital © 2017