Deeplake Digital


Access and analyse Tenant Data more Easily using Data Channel.

Two Way Automated SMS and Email is Auditable, Integrated, Easy to Use

Deeplake Digital


Your personalised Customer Smartphone App with Powerful Self Service features.

Collect payments by mobile instantly and cheaply & Avoid Direct Debit Charges

Deeplake Digital


The Leading Digital Channel Shift Solution for Social Landlords and Public Authorities

Deeplake Digital


Instant Web Customer Portal for PC's Mobiles and Tablets.

Communicate using Social Media & Protect your Online Presence



Who We Help?

Over 120 Social Landlords, Local Authorities and Charities work with Deeplake in the Public sector to their improve customer comunication, especially the move to Digital Channels.



Market Leaders

In 2008 Deeplake pioneered SMS and Email customer communication for Social Landlords, and today we are the market leader in Social Housing with 750,000 UK citizens.



DESIGNING DIGITAL

Social media and digital communications have transformed the way we interact. Deeplake's new Social Media module allows customers to analyse customer satisfaction and enhance customer engagement.

SMS Repairs & Maintenance

SMS text can be sent automatically via your current Housing Application and in the tenants preferred language. Offer simple appointment reminders, maintenance notifications, contractor performance and more.

Repair & Maintenance benefits include:

Repairs reporting
Appointment Reminders (automatic via your Housing Application)
Periodic or flexible satisfaction surveys
Automatic escalation to contractors of unsatisfactory feedback
KPI alerts of repair problems
Health and Safety notifications & Enquiries

Deeplake Solutions


Our automated 2 way communication methods allow our customers to take a step back, supplying tenants with 247 support.

Our easy to use mobile payment moduel allows payments to be collected by social media, email, sms and our mobile app.

We have revolutionised landlord and tenant communication.



Digital Channel Shift is our business


Deeplake are the market leaders enabling Social Landlords and Local Authorities to engage customers using Digital Channels with a single, proven, Integrated Platform.







We support over 130 Social Landlords in the UK with tenant communication solutions offering a range of digital platforms including Tenant Portal, Smartphone Apps, SMS, Email and Social Media.




We have the most comprehensive and easy to use digital communication solution, which already integrates with your current Housing Management System for simple deployment.




Each module was developed with Landlords and provides an easy and tested start-point for an implementation. Data integration has also been pre-developed with every main Housing Management Application to allow seamless messaging.




Our pre-configured Housing Modules allow Landlords to deploy very quickly by providing prepared messages, automated workflows, data interfaces and reports pre-built for each department.


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