• Woman on a mobile phone

    The Leading Digital Channel Shift Solution for Social Landlords and Public Authorities

  • Two Way Automated SMS and Email

    Auditable, Integrated, Easy to Use

  • Your personalised Customer Smartphone App

    Powerful Self Service features

  • Instant Web Customer Portal for PC's Mobiles and Tablets

  • Communicate using Social Media

    Protect your Online Presence

  • Collect payments by mobile instantly and cheaply

    Avoid Direct Debit Charges

  • Access and analyse Tenant Data more Easily using

    Data Channel

Digital Channel Shift is our business. Deeplake are market leaders enabling Social Landlords and Local Authorities to engage customers across all Digital Channels with a single, proven, Integrated Platform

Digital Channel Shift is our business. Deeplake are the market leaders enabling Social Landlords and Local Authorities to engage customers using Digital Channels with a single, proven, Integrated Platform

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Latest news

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Linstone Housing make improvements across the board since using Communications Manager

Linstone Housing make significant improvements in Arrears, Repairs and Customer Satisfaction 

Read more - 'Linstone Housing make improvements across the board since using Communications Manager…'
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South Derbyshire District Council add modules to their Version 6 of Communications Manager

South Derbyshire District Council have revamped their use Version 6 of Communication Manager 

Read more - 'South Derbyshire District Council add modules to their Version 6 of Communications Manager …'
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WM Housing upgrade to Version 6 of our Communications Manager

WM Housing have upgrade to Version 6 of our Communications Manager. 

Read more - 'WM Housing upgrade to Version 6 of our Communications Manager…'
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Worthing Homes upgrade to Version 6 of our Communications Manager

Worthing Homes upgrade to Version 6 of our Communications Manager

Read more - 'Worthing Homes upgrade to Version 6 of our Communications Manager…'
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Mobile Working Made Simple!

Deeplake announces the launch of the Communication Manager, Web Client, allowing mobile workers to easily browse and view tenant data, and communicate easily with tenants on the move.

Simply launching the Web-Based CMGR app on any mobile device, allows browsing, search and selection and reporting of data from your Housing Management System, without costly upgrades or special devices. Fully resizable and responsive for your devices, Web Client can be up and running very quickly, and is simple to use.

Available on any Internet device, including Mobile Phones, Android and Apple tablets, or touchscreen Windows devices. Fully hosted and managed by Deeplake…a simple and cost effective solution to giving your Housing Staff secure access to tenant data…on the move!

 

 

Read more - 'Mobile Working Made Simple!…'
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Radcliffe Housing Society and Omniledger

Radcliffe Housing Society and Omniledger

We are delighted to welcome Kent based Radcliffe Housing Society to the Deeplake community, working closely with one of our leading partners Omniledger.

Deeplake's CMGR will be deployed, fully-integrated with Omniledger, to streamline communication with tenants and further improve efficiency and customer service. The use of posted paper as a means of communication is increasingly dated, environmentally unfriendly, time-consuming and costly. SMS communication is simple, widely adopted and very low cost.

Radcliffe is a registered housing provider, offering a range of rented housing in the areas of Bromley, Croydon, Tunbridge Wells and Lingfield.

"At Radcliffe Housing Society, our main purpose is to provide good quality affordable rented housing."

http://www.radcliffehs.org.uk/

Read more - 'Radcliffe Housing Society and Omniledger…'
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Ocean Housing Upgrade to CMGR Version 6

Deeplake are proud to deliver our new and improved version of CMGR.  The new system proves to be highly efficient and user friendly, certainly bridging any communication gaps between the Housing Association and their tenants.  Various modules ensure that issues from Repairs to Rent Arrears are dealt with promptly, providing peace of mind to both Housing Association and tenants alike.

We are delighted that Ocean Housing have recently made the upgrade to Version 6 of our Communications Manager.

Ocean Group

Ocean Housing Ltd is a not for profit, charitable registered provider of social and affordable housing, with a stock of over 4000 properties throughout Cornwall.  We are part of the Cornwall Home Choice ‘Choice Based Lettings’ scheme.

At Ocean we believe affordable housing is not just about the buildings, but about the people who turn them into homes.

We therefore provide a wide range of services to our residents, helping them to make the most of their homes and the communities they live in.

 

Read more - 'Ocean Housing Upgrade to CMGR Version 6 …'
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Rosebery Housing Association Choose Core Communications & Repairs CMGR

Rosebery Housing Association have recently chosen Deeplake's Core Communications Module as well as the Repairs Communications Manager (CMGR).  Deeplake are so pleased to continue this relationship with this highly respected client.

 

Customer Portal

An online, web-based interface for customers to use on their PC's, tablets and mobile devices. Responsive design automatically reformatted for the device used, and a full range of Social Housing features are avalable from option-guided repair logging to rent statements, news pages, document store and message trail.

Core Communications

Provides bulk and ad-hoc SMS and Email communication with advanced automation and specific selection features. Communications can be targeted using selections by any data held on the customer (including Housing Management or CRM data), or by map selection.

Scheduled communications and self-service transactions are also supported by the advanced workflow engine.

Read more - 'Rosebery Housing Association Choose Core Communications & Repairs CMGR…'
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South Derbyshire District Council upgrade to Version 6

Deeplake are pleased to announce that valued client, South Derbyshire District Council have upgraded to Version 6 of the Communications Manager.  

This upgrade will undoubtedly provide more efficient and fluid communication within the council's Social Housing sector.  We are delighted to offer our continued service and support to the South Derbyshire District Council.

 

South Derbyshire District Council is part of the two-tier local government for Derbyshire.

Derbyshire has eight district councils and a county council. Services for South Derbyshire are divided between ourselves and the county council.

Derby City is now a unitary authority which means that the city has a single-tier and is responsible for all local government functions within its area.

Councils work within powers laid down by various Acts of Parliament. Some council services are 'statutory', which means required by law. Others are 'discretionary'.

Councillors

South Derbyshire District Council is made up of 36 locally elected councillors (24 Conservative, 12 Labour) who make decisions on how to improve local services on behalf of local people.

Read more - 'South Derbyshire District Council upgrade to Version 6…'
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North Glasgow Homes adopt CMGR Software Modules: Rent Arrears

Deeplake are pleased to confirm that North Glasgow Homes have recently purchased the CMGR Software Modules: Rent Arrears.  This will enable further, more efficient communication with tenants, helping to resolve rental disputes in a timely manner.  We're delighted at the growing demand for this highly successful module.

At North Glasgow homes our customers are at the heart of our business and we aim to deliver customer service excellence in all that we do.  Our customers include our tenants, our factored owners, local residents, community groups, partner organisations and other stakeholders. We are committed to ensuring that we provide first class services that are efficient, effective and responsive to our customers’ needs.

We provide housing and support services to tenants and owners in the Springburn, Balornock, Possilpark and Parkhouse areas of North Glasgow.

http://www.nghomes.net/

Read more - 'North Glasgow Homes adopt CMGR Software Modules: Rent Arrears…'

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